Last updated 27 August 2026
Refunds and returns
Spices are a perishable food product, so this policy is stricter than it would be for a durable good. If something is wrong with your order, tell us and we will put it right.
Damaged, incorrect or incomplete orders
Email info@singhafoods.com within 7 days of delivery with your order reference and photographs of the outer carton and the affected items. We will send a replacement or issue a refund for those items, whichever you prefer, at our cost.
Unopened items, change of mind
Unopened items in their original sealed packaging may be returned within 14 days of delivery. Contact us first for a return address. Return shipping is your responsibility and original shipping is not refunded. We inspect returns on arrival and refund the item value once they are confirmed intact.
Opened food products
For food safety reasons we cannot accept back any pouch, jar or box that has been opened, unless the product is faulty. This does not affect your statutory rights where the goods are not of satisfactory quality.
Faulty products
If a product is mouldy, contaminated, infested or otherwise not of satisfactory quality, stop using it, photograph it and contact us within 7 days of noticing. Please keep the packaging and the batch details, since they let us trace the lot. Confirmed faults are refunded in full including shipping.
Lost or undelivered parcels
If tracking shows no delivery, contact us and we will open a trace with the courier. Where the courier confirms loss, we replace the order or refund it in full. Traces can take up to 15 working days to close.
Parcels refused at customs
Where a parcel is refused, held or destroyed because import rules in your country were not met, or because duties were not paid, we refund the value of the goods less outbound shipping and any charges the courier passes to us. We cannot refund duties or clearance fees.
Late delivery
Published delivery windows are indicative. A parcel running behind the estimate is not by itself grounds for a refund, but if a shipment is materially delayed and you no longer want it, contact us and we will look at the case individually.
How refunds are issued
Approved refunds go back to the original payment method within 5 to 10 business days of us receiving the return or agreeing the claim. Your bank or card issuer may take a few days more to display it. We do not issue cash refunds or refunds to a different account.
Wholesale orders
This policy covers retail orders placed on this website. Wholesale and export shipments are governed by the terms of the individual sales contract and the Incoterms agreed for that shipment.
Contact
All returns and refund claims: info@singhafoods.com, or Singha Foods (Pvt) Ltd, No 43/1, Morris Rd, Walipatha, Galle, Sri Lanka. Do not send returns without contacting us first, because unannounced returns cannot be traced to an order.